VA Tech World LLC (hereby known as vatechworld.com) lays down certain binding terms and conditions on all those who intend to either sign this document or otherwise intend to make an online payment at vatechworld.com and its premises located across different countries.
The entity further reserves a right to either update or change its Terms of Services (TOS) any time without a prior notice. All new features and conditions seemingly accentuating the overall services portfolio would be again subject to TOS. A point forth from where any further subsequent use of services would be considered as an explicit consent towards all changes made forth by the organization.
VIOLATION OF ANY TERMS AND CONDITIONS, HEREBY DECLARED BY THE ORGANIZATION WOULD END UP LEADING TO A TERMINATION OF AN ACCOUNT.
- Terms of Service
- Payment, Refunds, Upgrading and Downgrading Terms
- Cancellation and Termination
- Modifications to the Service and Prices
- Credit Card Billing
- Limitation of Liability
- Copyright and Content Ownership
- General Conditions
An account can only be used by one person. This single account has a limited scope of usage as defined by number of PCs in the agreement. A customer would further need to purchase support for additional PCs if the need arises.VA Tech World LLC reserves the right to provide services only for issues and software listed on the website or Annexure1. Any software issues and services falling beyond such a scope do not entitle VA Tech World LLC to provide services. The services portfolio is to be only delivered through mediums such as Phone, Chat and e-mail(on request). The onsite module is not included as a mode for providing services.
VA Tech World LLC is not responsible for maintaining security of a PC including username and password. Neither shall the organization be held liable for any loss or damage resulting from a failure to comply with a security obligation. PC users are requested not to share their computer username and password with support professionals at any time. If accidentally shared the password must be changed immediately. VA Tech World LLC cannot be held responsible for any loss or damage resulting from a data theft taking place on a user’s computer. All actions and interactions with regards to computer support should be in compliance with cyber laws of US or one’s country of residence. VA Tech World LLC as a merchant would be under no liability whatsoever in respect of any loss or damage arising directly or indirectly out of a decline of authorization for any Transaction. Nor at any time would a liability become binding in the case of a cardholder exceeding the preset limit mutually agreed upon by the acquiring bank at any time.
Payment, Refunds, Upgrading and Downgrading Terms For buying services online, a valid credit/debit card is required. VA Tech World LLC in this case has every right to either accept or reject a demand made via a credit/debit card. A VA Tech World LLC support plan starts from the very day on which the agreement is signed and the payment is realized. For annual and more than a monthly plan the Service is billed in advance on a monthly basis and is non-refundable for the same month.
In case the customer is not satisfied with the service and hasn’t received a successful resolution for a single issue concerning his PC within a month a full refund with no questions asked is to be made. The failure to fix even one issue would lead to a complete refund of the amount. In case even if one issue is fixed, the customer is not entitled to full refund. VA Tech World LLC reserves the right to either deduct a minimum of $99.99 or 25% of the total amount charged whichever is higher. In short, for X number of cases resolved a charge would be made and rest of the amount would be refunded. All service charges are inclusive of taxes, levies, or duties imposed by appropriate taxing authorities of USA, and you shall also be held responsible for payment of all such taxes, levies, or duties, if levied in your country.
No credit card information of a customer is stored. Nor at any point in time charges are levied without any explicit consent. customers can shift from a monthly/annual plan to an incident based plan. An accommodation for the amount can be made at the behest of terms and conditions suggested by an account manager.
CANCELLATION AND TERMINATION
A customer is solely responsible for canceling an account. An email or a phone request for cancellation of an account must be forwarded to the account cancellation department and in return an acknowledgement of the same should be received by a customer.Any customer data stored would be immediately archived on active servers for being used anytime in the future. Cancellation of the service before the end of the paid up month will lead to an immediate cancellation and the customer would not be charged again.
VA Tech World LLC reserves the right to either suspend or terminate an account and refuse any current or future use of the Service. The reasons for such an action can be related to unauthorized access of a portal, servers and databases, abusive behavior, data theft, improper utilization of services, availing services for PC other than the one currently registered with VA Tech World LLC The termination of service would not only lead to deactivation or deletion of an account but also access to any PC Support Service.
Use of any illegal software would result in cancellation of an account by VA Tech World LLC VA Tech World LLC holds the right to refuse services to a customer at any time Modifications to the Service and Prices VA Tech World LLC at any time has the right to modify, discontinue, suspend or permanently do away with a service without any notice.